COACH LEDGER · EFFECTIVE SEPTEMBER 8, 2026
Payment, cancellation, refund and data-export policy
Prices and digital delivery
Coach Ledger prices are displayed in United States dollars (USD) before checkout. Coach Ledger is subscription software delivered electronically after successful account activation. There are no shipped goods.
Trial and automatic renewal
Standard Edition begins with a 14-day trial and then renews automatically at the monthly or annual interval and price shown at checkout unless canceled before the charge. Graduate Edition includes the period stated with an eligible course purchase and then offers renewal at the price disclosed before activation. Material pricing changes are communicated before they apply to an active renewal.
Canceling renewal
Members may cancel future renewal at any time through Stripe’s secure customer portal, available from Coach Ledger after sign-in. Cancellation stops the next charge; access continues through the paid or included period unless security, fraud, unlawful use or a material terms violation requires earlier restriction.
Subscription refunds
A member may request a full refund of the first paid subscription charge or an annual renewal within seven calendar days after that charge. Duplicate, incorrect or unauthorized charges should be reported promptly and will be investigated. After the seven-day period, subscription charges are non-refundable except where required by law or where Elevated Wellness Me did not provide the purchased access.
Request a refund from the membership email by contacting support@elevatedwellness.me. Include the charge date and a short explanation, but never send card numbers, bank details, passwords, access codes or client health information. Approved refunds are submitted to the original payment method within ten business days; the member’s bank may require additional time to post the credit.
Coach-created client invoices
Independent coaches using Coach Ledger set their own service prices, cancellation terms and refund policies. The coach—not Coach Ledger—is responsible for service delivery and the accuracy of each client invoice. A client should contact the coach shown on the invoice about a service cancellation or refund. Applicable law controls if a coach’s stated policy conflicts with it.
Payment security
Checkout, subscription billing and card payments are securely processed by Stripe over HTTPS. Coach Ledger does not store complete card numbers or bank credentials. Members and clients should use Stripe’s secure checkout or billing portal and should never send payment credentials through notes, email or support forms.
Data export and retention
Before access ends, members should download their encrypted workspace backup and verify that it opens. A deletion request starts a secure review; it does not immediately erase records. Retention may be required for billing, security, dispute prevention or applicable law. Members remain responsible for their own professional record-retention duties and protected copies.
Support
Email support@elevatedwellness.me from the membership address. We normally acknowledge requests immediately and respond personally within two business days.